Archive for the ‘Western Europe’ Category »
BT send incorrect bills, ignore customer complaints, fail to return calls, send engineers that don’t turn up and leave us on hold on the phone for hours. Hundreds of BT Customers have contacted us here at BT complaints at your wits’ end because BT make it so difficult to resolve even the smallest niggles. You complain of ludicrously complex electronic switchboards, countless hours stuck on hold, phone calls not being returned and call centre staff who cannot even speak our language.
This BT customer service complaint was detailed on the thisismoney website and we wanted to share it with visitors of BT complaints and include it in the report that will be sent for investigation along with all comments on this website. Email us you complaint if you want your complaint to be included in the report that will be sent to BT, Watchdog and Offcom. Paul Harris, journalist of thisismoney (pictured right) was left hanging on the phone by BT customer services They didn’t say exactly where the call centre was based, but I swear I heard a tiger roaring in the background
BT Infinity Service Complaint
Warning: This post is a rant at BT. It describes a recent BT customer experience in trying to get the new BT Infinity service, based on fiberoptic cable. As it turns out, there are a few issues with this ..
